SHIPPING

Before making the final payment, all shipping fee will be calculated automatically by DHL, during checkout. Please note that the fee varies according to the destination of the package. 
However, we will gladly offer you free shipping if your total amount exceeds USD 250.

 

DELIVERY

All our orders are sent from Bali / Indonesia.

Most orders ship out within 1-2 business days of ordering, Monday to Friday. However some orders will take 3-4 days to process.

Orders placed on business days after 01:00 PM (GMT +8 hours / Bali Time) are typically processed the following business day.

If your order is placed over the weekend or on a holiday it will not be processed until the following business day.

Your order will be shipped via DHL with a tracking number, for any destination in the world. An email will be sent enclosing the tracking number, so you can follow each step of the shipment.

 

RETURNS & EXCHANGE

It is possible that an item does not match your expectations, or you change your mind. For online purchase, you have 15 days to be reimbursed. To request a refund, please send us an email with your name, address, order number, and giving us the reason why you are returning the item at: hello@monsieurblonde.com . Please note that the cost of shipping is your responsibility. We cannot accept responsibility for parcels lost in transit. Products must be returned and carefully repackaged in their original packing.

If unfortunately, the piece has a default, please send us pictures of it, so we can understand what the problem is. Monsieur Blonde will not take care of any mishandled pieces, but only if an eventual factory fault has occurred.

You will receive a Online Store Credit if you wish to exchange your item for another size or colour.

For reasons of hygiene, we are unable to offer exchanges or refunds on earrings; lingerie items must be unworn & unwashed. Please place a new order and follow the return instructions for a refund. Orders that are sent back with an exchange request will be refunded.

 

DEFECTIVE & DAMAGED ITEMS

If you should receive an item that is defective, damaged or not what you ordered, please contact us within 7 days.

Customer services will help you restore any issues as quickly as possible by replacing the item or refunding the amount paid. The faulty item will need to be returned to us by post, please note that shipping fee is your responsibility.

 

SERVICING & REPAIRS

Our jewellery are handmade, every piece is crafted with fine attention to details.

For piece of mind, all our jewellery is covered by 6 months warranty.

After the warranty period has expired, they may be a charge for servicing & repairs. The servicing piece will need to be returned to us, please note that shipping fee is your responsibility. We do try to keep repair costs to a minimum, charges for repair will be calculated once the craftsman has inspected your piece. You will then be asked to confirm that you’d like to go ahead with the repair.

To arrange to have your jewellery serviced, please contact customer services with your repair enquiries, pictures and reason by email at hello@monsieurblonde.com .

 

JEWELLERY CARE

Each of our jewellery is handmade, using natural materials as much as we can, hand carved gemstones, gold plated & sterling silver metals. We aspire to offer you unique and refined pieces that needs care.

Commercial jewellery dips, sonic cleaners, even mild detergent may damage their delicate coating. Depending on how often you wear them, the setting and stones can both be damaged by impacts that occur when working, doing exercises or if you know you are about to embark on an activity that may expose them to risk.

For more “care” information please click here.

 

LINGERIE CARE

We only accept returns item in new condition with original tags attached, unworn, unwashed and free of any alterations for full refund or exchange. All items being returned must also be accompanied by original packaging.

For more “care” information please click here

 

SECURITY POLICY

Monsieur Blonde uses PayPal Payment Gateway for online credit card transactions. PayPal provides a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site are secured payments:

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Monsieur Blonde or any outside party.
  • Your payment for this purchase is processed securely by PayPal
  • PayPal uses industry-leading encryption and fraud prevention tools
  • PayPal do not share your financial information with Monsieur Blonde
  • PayPal will send you a confirmation email when you make a payment
  • All monies are directly transferred from your credit card to the merchant account held by Monsieur Blonde.
     

    TERMS & CONDITIONS

    In General

    Monsieur Blonde (www.monsieurblonde.com) owns and operate this Website.  This document governs your relationship with www.monsieurblonde.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

    Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

    This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.monsieurblonde.com www.monsieurblonde.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.